RETURNS & EXCHANGES
I hope you'll be delighted with your Hannah Batstone jewellery. If not, I'm pleased to offer exchanges or credit notes.
Items must be returned in perfect condition and in their original packaging within 14 working days of receiving the order.
Exclusions from refund and exchange policies include commissioned pieces (bespoke) and customised pieces. All sales are final for discounted items.
To initiate a return for an online purchase, please contact hello@hannahbatstone.com for further instructions, including your order details in the email.
I'm not liable for items lost, stolen, or damaged during transit. I recommend insured special delivery for UK items and secure, fully tracked services for international shipments. Please note shipping costs are non-refundable. For fraud prevention, refunds are issued via the same payment method used for the purchase.
For international returns, a customs declaration form stating 'RETURNED BRITISH GOODS' is required to avoid additional customs fees upon re-import to the UK. Incorrect labeling may result in incurred fees, potentially passed onto the customer, and may delay the returns process.
REPAIRS
Contact me via phone or email with repair inquiries, and I'll coordinate the necessary arrangements. Repair quotes are provided for age-related or negligent handling repairs. Reach out to me at mailto:hello@hannahbatstone.com.
PRICING
Prices are accurate at the time of publication. Fluctuations in the gold price and material costs may cause occasional changes in prices. I reserve the right to review prices at any time.
Orders will be processed at prices published on the Hannah Batstone Jewellery shop. In the event of an unexpected price change, you will be informed and given the option to reconsider your order before proceeding.
All prices are stated in British Pounds Sterling (£GBP).
If you're purchasing from outside the UK, be mindful of currency exchange rates and credit card charges, which may affect the billed amount. Import duties or tax costs will be invoiced directly from FedEx. Consider contacting your local customs authority to determine the landed cost price before completing your purchase.
PAYMENTS
All payments are securely processed through Paypal or Stripe, accepting all major debit and credit cards.
If you prefer alternative payment methods such as personal cheque (UK only) or bank transfer, please contact us via phone or email at hello@hannahbatstone.com to place your order.
PRODUCTION TIME
While I maintain a small stock, most pieces are made to order. The production time varies depending on the piece, typically ranging from a few days to around six weeks. For inquiries regarding delivery times, feel free to reach out.
FEEDBACK & COMPLAINTS
I value feedback as it helps me enhance my service. Complaints are promptly addressed if received via phone, email, or letter. Reach out to me at mailto:hello@hannahbatstone.com.
INTELLECTUAL PROPERTY & DESIGN RIGHTS
Design Rights and Copyrights remain exclusively owned by Hannah Batstone. Your use of this website and its contents doesn't grant you any rights related to copyright, designs, trademarks, and all other intellectual property and material rights pertaining to its content. Reproduction or redistribution of the aforementioned content is prohibited and may result in civil and criminal penalties.
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ONLINE SECURITY
I prioritie the security of your information. We have implemented measures to safeguard against loss, misuse, and alteration of the data under our control. Rest assured, all data is protected.
I don't store financial information like credit or debit card numbers on this site. Transactions are handled by a secure independent payment service provider. Payment is accepted online via Visa, MasterCard, Maestro, or Amex through the secure payment provider, Stripe Payments, or Paypal.